Privacy Policy
Effective Date: November 17, 2025
This Privacy Policy explains how we collect, use, and protect your information when you visit our website (“Site”).
By using this Site, you agree to the terms described below.
1. Who We Are
Our website address is: honestfamilydental.com
We provide orthodontic and dental services through Honest Family Dental
If you have questions about this policy or how we handle your information, please contact us:
512-968-7857
patients@honestfamilydental.com
500 E. Ben White Blvd.
Suite D-400
Austin, TX 78704
2. Information We Collect
We collect two types of information:
Information you provide, such as your name, email, phone number, or message when you complete a form or contact us. Information collected automatically, such as browser type, device, pages visited, and time spent on the site through cookies or analytics tools.
3. Comments
If visitors leave comments on our Site, we collect the data shown in the comment form along with the visitor’s IP address and browser user agent to help detect spam.
An anonymized string (hash) from your email may be provided to the Gravatar service to display your profile image.
See Gravatar’s privacy policy: https://automattic.com/privacy/
4. Media
If you upload images, avoid including embedded location data (EXIF GPS).
Visitors can download and extract location data from images displayed on the Site.
5. Cookies, Tracking & Analytics
We use cookies and similar technologies to help our website function properly and improve your experience.
Some cookies are essential for navigation or form submissions.
Other cookies and tracking tools — including Google Analytics, Google Ads, and Meta (Facebook) Pixel — help us understand how visitors use our Site and deliver relevant advertisements.
These tools may collect your IP address, browser type, and site usage data.
You can disable or delete non-essential cookies in your browser settings, but doing so may affect certain features.
Learn more:
6. Embedded Content From Other Websites
Pages or articles on this Site may include embedded content (e.g., videos, maps, or forms).
Embedded content behaves as if you visited the other website directly.
These sites may collect data, use cookies, or track your interaction based on your account status with them.
7. How We Use Your Information
We use your information to:
- Respond to inquiries and appointment requests
- Send requested updates or information
- Improve our website and services
- Display relevant content or ads
- Comply with legal obligations
- For internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.
8. Who We Share Your Data With
We may share your information with trusted service providers who help us operate this website, manage communications, or analyze performance (e.g., hosting providers, CRMs, email or analytics services).
These providers use your information only as necessary to perform their services and are bound by confidentiality.
We do not sell or rent your personal information to third parties for marketing purposes.
9. Where Your Data Is Sent
We use third-party services to help operate this Site, prevent spam, and analyze traffic.
For example, visitor submissions may be processed through spam-detection tools or analytics platforms like Google Analytics and Meta Pixel.
Any shared data is used only to operate and improve the Site.
10. How Long We Retain Your Data
If you leave a comment, the comment and its metadata are stored indefinitely.
For users who register (if applicable), we retain profile data until the account is deleted.
We may also retain necessary information for administrative, legal, or security purposes.
11. What Rights You Have Over Your Data
If you have submitted personal information through our Site, you may request an exported file of your data or ask that it be deleted.
This excludes data we must keep for legal, administrative, or security reasons.
We respond to verified requests within 30 days or as required by law.
12. Data Security
We use SSL encryption, secure servers, and restricted access to protect your data.
While we take reasonable measures to safeguard your information, no online system is entirely secure.
13. Patient Health Information (HIPAA)
If you are a patient and we collect protected health information (PHI), our use and disclosure of that information are governed by our Notice of Privacy Practices, in accordance with HIPAA.
This notice is available in our office and upon request.
14. Links to Other Websites
Our Site may contain links to third-party websites.
We are not responsible for the content or privacy practices of external websites.
Please review those sites’ policies before submitting personal information.
15. Policy Updates
We may update this Privacy Policy periodically. The updated version will be posted on this page with a new Effective Date.
By continuing to use our Site, you agree to any updated terms.
16. Contact Us
For questions or concerns about this Privacy Policy:
512-968-7857
patients@honestfamilydental.com
500 E. Ben White Blvd.
Suite D-400
Austin, TX 78704
